Privacy Policy

At Stellavia, we are committed to safeguarding your privacy and ensuring the protection of your personal information. Our Privacy Policy outlines how we collect, use, disclose, and protect the data you provide to us when you interact with our website, services, and products. We take your privacy seriously and adhere to all relevant data protection laws and regulations to maintain the confidentiality and security of your personal information.

General provisions

As is with the majority of websites, our site collects data about http://stella-via.aero/ (website) visitors. This helps us to understand how useful our website is, how to improve it in the future and how to ensure all site's functions' operation. By collecting data on the website in cases discussed hereafter, we always follow this Privacy Policy in which you will find comprehensive information about the type of data we collect, how we collect it and who has access to this data. STELLAVIA AIRLINES, LDA respects individual privacy and is committed to protect your personal data (hereinafter referred as DP's), valuing the trust of our users, clients and partners. STELLAVIA AIRLINES, LDA is obliged to comply with this Data Protection and Privacy Policy in accordance with General Data Protection Regulation (hereinafter referred as GDPR), approved by Regulation (EU) 2016/679 from European Parliament and Council, dated April 27th, 2016, on the protection of natural persons processing their personal data and on the free movement of such data as well as other applicable regulations on data protection. We are committed to be transparent and clear regarding to DP's we collect and how we process them, and we assure they will be processed lawfully, fairly and in a transparent manner and to make our best efforts to assure safety and privacy of our users, clients and partners DP's. In this Policy we will share the types of DP´s we collect and process, how they are collected and kept as well as the purposes of the processing and the recipient's categories to whom we transfer DP's. STELLAVIA AIRLINES, LDA sets the most important goal and condition of its activities to respect your rights and freedoms of in the processing of personal data, including the protection of privacy, personal and family secrets. This Privacy Policy applies to DP's collected and processed by STELLAVIA AIRLINES, LDA as "Controller" in the terms and definition in GDPR Article 4th (7), in particular DP's from our clients and users who visit the website http://stella-via.aero/. In data processing operations, STELLAVIA AIRLINES, LDA, as Processor, determines the purposes and means of the processing of DP.

Basic concepts used in Policy

Automated processing of personal data - processing of personal data using computer technology;
Blocking of personal data - temporary cessation of personal data processing (except in cases where processing is necessary to clarify personal data);
Website - a set of graphic and information materials, as well as computer programs and databases that ensure their availability on the Internet at http://stella-via.aero;
Personal data information system - a set of personal data contained in databases, and provide their processing of information technology and technical means;
Impersonalization of personal data - actions as a result of which it is impossible to determine without the use of additional information the affiliation of personal data to a particular User or other personal data subject;
Processing of personal data - any action (operation) or set of actions (operations) carried out with or without the use of automation means with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;
Operator - a state body, municipal body, legal or natural person who independently or jointly with other persons organize and (or) carry out personal data processing, as well as determine the purposes of personal data processing, the composition of personal data to be processed, actions (operations) carried out with personal data;
Personal data - any information that relates directly or indirectly to a particular or identified to the User of the website http://stella-via.aero;
User - any visitor to the website http://stella-via.aero;
Provision of personal data - actions aimed at disclosing personal data to a certain person or a certain group of persons;
Dissemination of personal data - any action aimed at disclosing personal data to an indefinite number of persons (transfer of personal data) or to acquaint personal data of an unlimited number of persons, including disclosure of personal data in the media, placement in information and telecommunications networks or providing access to personal data in any other way;
Cross-border transfer of personal data - transfer of personal data to the territory of a foreign state to a foreign authority, foreign natural or foreign legal entity;
Destruction of personal data - any actions as a result of which personal data are irreversibly destroyed with the impossibility of further recovery of the content of personal data in the personal data information system and (or) as a result of which material personal data carriers are destroyed.

Personal Data Collection

The Operator may process such personal data of the User:
Full Name;
E-mail address;
Telephone numbers;

Company name.

We will use your personal data indicated in a Request form (name, email, phone number and information provided in a Request form) to be able to provide you the information needed and to answer your questions and also to improve the quality of our services.

The website also collects and processes impersonal data about visitors (including cookies) using Internet statistics service "Google Analytics".
"Google Analytics" tool and other certain cookies are provided by the company "Google Inc.", which operates from the USA. This means that data being collected using aforementioned tools is handed over outside the boundaries of the European Economic Area. Taking that into consideration we inform you that "Google Inc." is committed to applying the EU-U.S. Privacy Shield which ensures that the service provider meets the EU privacy standard requirements. Agreed upon obligations are also applied to this provider to ensure privacy. You can read more about it here:

https://www.google.com/analytics/terms/dpa/dataprocessingamendment_20160909.html.

The data listed above in the text of the Policy are united by the general concept of Personal Data.

We use "cookies" on this website. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Cookies

Our website uses cookies, as almost all websites do, to help to provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites or use certain features of websites.

Our cookies help us to:

Make our website to work as you'd expect
Remember your settings during and between visits
Improve the speed/security of our website
Allow you to share pages with social networks like Facebook
Continuously improve our website for you
Make our marketing activities more relevant and efficient

We do not use cookies to:

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass personally identifiable data to third parties
Pay sales commission

You can learn more about all the cookies we use below.

Anonymous Visitor Statistics Cookies
We use cookies to compile visitor statistics such as how many people have visited our webite, what type of technology they are using (e.g. Mac or Windows which helps to identify when our webite isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if , on an anonymous basis, how people reached the website (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use: Google Analytics

Advertising Cookies
Cookies are widely used in online advertising. Neither we, nor our advertising partners can gain personally identifiable information from these cookies.
You can learn more about online advertising at http://www.youronlinechoices.com .
You can opt-out of almost all advertising cookies at http://www.youronlinechoices.com/uk/your-ad-choices although we would prefer that you didn't as ultimately adverts help keep much of the internet free. It is also worth noting that opting out of advertising cookies will not mean you won't see adverts, just simply that they won't be tailored to you any longer.

We use: Facebook audience tracking

Remarketing Cookies
You may notice that sometimes after visiting a website you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves pay for these adverts. The technology to do this is made possible by cookies and as such we may place a so called "remarketing cookie" during your visit. Don't worry we are unable to proactively reach out to you as the whole process is entirely anonymised. You can opt out of these cookies at any time as explained above.

Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our website and a large proportion of the world's websites as cookies are a standard part of most modern websites.
For general information about cookies and how to disable them, please visit http://www.allaboutcookies.org

Changes to these terms
We may alter these terms at any time. Any such changes will take effect on your first use of our website after the changes have been made. Please do then periodically check this page from time to time.

Purposes of personal data processing

The purpose of processing the User's personal data is to provide the User with access to the information and / or materials contained on the website. The Operator also has the right to send the User notifications about new products and services of STELLAVIA AIRLINES, LDA, special offers and various events. The User can always refuse to receive informational messages by sending a letter to the Operator marked "Refusal of notifications about new products and services and special offers" on the email: support@stella-via.aero.

Impersonal user data collected through Internet services.

We also process your DP`s in order to communicate and manage our relationship with you, to improve our service providing and fulfill our goals, to fulfill our legal obligations.

Lawfulness and disclosure

STELLAVIA AIRLINES, LDA will process you DP's in a lawful way and if at least one of the following conditions apply:

- You have expressed your consent to the processing of your DP's to one or more lawful purposes;

- The processing is needed to prepare or execute a contract in which you are part;

- The processing is needed to fulfill legal obligations by STELLAVIA AIRLINES, LDA;

- The processing is needed to protect your vital interests or from another natural person;

- The processing is needed to protect, in the terms of the law, STELLAVIA AIRLINES, LDA or third parties legitimate interests.

In the cases where processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. All personal data that we manage under certain circumstances can be disclosed to third parties:

- As much as is necessary and allowed according to applicable legislations, for example, when demanded by state institutions, insurance companies, etc.;

- In instances when we believe honestly that the disclosure of data is necessary in order to defend our rights, ensure safety, investigate incidents, etc., for example, for legal service providers, prosecutor's departament, courts, other dispute institutions, etc.

Making contact via email, telephone or social media

If you contact us via email, telephone or social media, and at that time, if you provide us with personal data such as your name, telephone number, your email address, or other personal data, this data is saved by us and processed so we can process your inquiry. This data is used for the sole purpose of corresponding with you. The personal data we collect will be erased as soon as it is no longer needed. We check to see if the data is needed every two years. Furthermore, you can withdraw your consent to have your data processed at any time.

Facebook profile

On our website we use a link to our Facebook profile. Jointly responsible for the operation of our Facebook profile is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. The data protection officer can be reached via the contact form or by post at the above address. Facebook Inc, is the American parent company of Facebook Ltd. Ireland. According to the requirement of Article 26 GDPR, an agreement for joint responsibility has been concluded.

The agreement can be found here: https://www.facebook.com/legal/terms/page_controller_addendum.

You can access our social media profiles regularly at any time on the Internet, regardless of whether or not you have created a user account on the platform in question. If you are logged in to your facebook account, facebook can assign this to your facebook account. In both cases, however, your data will be processed by the internet platforms of the social network. Every time you access the social media platform, your IP address is recorded and saved. In addition, a cookie is usually set on your site, which stores your visit and other data about your visit to the social media platform. Please note that STELLAVIA AIRLINES, LDA has no influence on the collection of data and its further use by the social networks. For example, there is no knowledge of the extent to which, where and for how long the data is stored, to what extent the networks comply with existing deletion obligations, what evaluations and links are made with the data and to whom the data is passed on. When calling up our facebook proflile, your data will be transferred to the USA.

STELLAVIA AIRLINES, LDA and Facebook have a joint controllership to process this personal data in events for page insights ("Insights data"), as well as for data such as comments, likes, etc. The joint responsibility includes the creation of these events and their consolidation into Page-Insights, which are then made available to STELLAVIA AIRLINES, LDA.We use "Facebook-Insights" to obtain a presentation of statistically processed data without personal reference. The statistical processing is generated and provided by Facebook. STELLAVIA AIRLINES, LDA has no influence on the generation and provision. The data processing carried out by us is to a limited extent. This enables us to determine the behavior of our users and use this information to optimize our posts. Through the "Facebook Insights" we can learn, for example, about the following static data: the number of times the fan page is called up, the activity of its visitors, the range of posts, calls as well as the average duration of video playback, data on which country and city our visitors come from and statistics on the gender ratio of our visitors. The associated personal data processing takes place exclusively on Facebook. It is also possible that personal data may be processed when visiting our fan pages. Further information on the scope and processing of your personal data can be found in privacy policy of facebook.

Usually we receive the following data from you: name, first name, gender, age, place of residence (if they are public), information that you provide in your message or comment to us, if you have responded to our post and type of response, or you have shared or commented on it. The data will be deleted as soon as they are no longer required for the purpose of their collection and no legal obligations to retain them exist. If you wish to make use of your rights as a data subject, please contact Facebook directly. If you do not want Facebook to be able to assign visits to our pages to your Facebook user account, please log out of your Facebook user account.

Making contact by completing our contact form

If you provide us with personal data by completing the contact form on our website, the data will be automatically saved by us and processed so we can process your inquiry. This data is used for the sole purpose of corresponding with you. The data is transferred via an encrypted SSL connection.

Purpose:

- We need your name to be able to address you in our reply.

- We need your email address to be able to reply to your inquiry.

- We need your telephone number to be able to respond to your request for a callback.

The personal data we collect will be erased as soon as it is no longer needed. We check to see if the data is needed every two years. Furthermore, you can withdraw your consent to have your data processed at any time.

Your rights as a user of our website

With respect to your personal data being managed you have the right to:

- familiarise yourself with your personal data being managed;

- request to correct your personal data;

- revoke your given consent.

You also have the right to:

- request to limit the management of your personal data;

- request to delete your personal data;

- claim that you disagree that your personal data would be managed on the basis of our lawful interest;

- the relocation of your data.

However, the latter rights can be not implemented in the case a certain situation does not meet all the necessary conditions. In this case we will inform you comprehensively about the reasons for not implementing such a right. You can implement your rights by contacting us through email: support@stella-via.aero. You can revoke your consent for the use of cookies here:

https://tools.google.com/dlpage/gaoptout/;

http://www.youronlinechoices.com/

Confidentiality and safety measures

We keep your DP's for the period essential to satisfy the purposes on which the processing is based, so the data may be kept after the end of the contractual relationship for the fulfillment of legal obligations imposed on STELLAVIA AIRLINES, LDA or for the defense of a right of STELLAVIA AIRLINES, LDA in court proceedings. In the context of minimizing the processing of your DP's, we guarantee that the data collected and processed are only strictly necessary and, moreover, that the appropriate technical and organizational measures are adopted to protect your DP's against accidental loss, misuse or incorrect use, unauthorized access or exposure. In this sense, we use a range of data security controls, defined according to the needs inherent to our activity and with security policies, we monitor these controls to detect failures or violations, including the review of access authorizations to DP's, own or from third parties, by DP's subjects and STELLAVIA AIRLINES, LDA`s employees. We are committed to ensuring that our team has adequate knowledge of data protection legislation and practices, and the entire team has the opportunity to participate in awareness training in this area, in order to be able to anticipate and identify any data protection issues that may arise, in order to guarantee your rights, freedoms and guarantees as a DP's subject. In the event of a breach of security, STELLAVIA AIRLINES, LDA ensures compliance with all legal obligations specifically applicable in this area. Furthermore, we take state-of-the-art technical and organizational measures to comply with the regulations of data protection laws and to protect your data from accidental or deliberate manipulation, partial or total lost, and destruction, or to protect it from unauthorized access by third parties.

Changes in this Policy

If we change the way we process your Personal Data, we will update this Policy. We reserve the right to make changes to our approaches to Data Processing and this Policy at any time, so we ask that you constantly review our Policy for any updates or changes.

Owner (Controller) of Personal Data

STELLAVIA AIRLINES, LDA acts as the Owner (Controller) of your Personal Data. If you have any questions or comments regarding our Policy or would like to file a complaint about our compliance with our personal data protection laws, please contact us:

Email: support@stella-via.aero

Postal Address: Avenida Do Atlântico No. 16, SCT 2.11, Parque das Nações 1990-019, Lisbon, Portugal